This model provides full function Windows computing environment for end users while enabling the virtual elimination of "desk side" maintenance. From security to application roll-out to reducing TCO by as much as 80%, this model is clearly the beginning of the "post-pc" era.

Proactive Support and Monitoring  |  Proof of Concept and Training  |  Support and Procurement Packages
 

Fully Managed IT Services
Despite the myth, today's IT environments are more complex than ever! Organizations are beginning to rely so heavily on their technology infrastructure, that even brief outages can cause customer service issues and significant loss of revenue. The typical Profile client:

• Can not afford its own IT staff.
   
• Requires IT staff augmentation.
   
• Does not have the time nor the inclination to keep up with the technologies available to empower and protect their organization.
   
• Generally is looking for stability in technology platforms at a LOWER price.
   
• Is being maintained by IT service organizations that charge by the hour and are only called upon when problems occur because of escalating hourly rates.
   
• Is at the end of their rope with the never ending cycle of obsolescence that seems to be built into today's technology, especially at the desktop.

Proactive Support and Monitoring
Today, networks, systems, and internet access are too important to depend upon the break/fix mentality of IT support. Indeed, the complexities of applications, the never-ending security risks and threats on the Internet make it nearly impossible for an IT environment to remain productive without proactive support.

Unfortunately, these proactive tools are expensive, difficult to evaluate for effectiveness, and in most cases require highly skilled technical personnel to effectively implement them.

As part of a Profile Agreement, Profile proactively monitors its client's entire IT infrastructure from its Technical Operations Center (TOC) in Littleton, NH. IT specialists with varying areas of specialization work together to solve problems and initiate repairs without any interruption whatsoever to the client's operation. The vast majority of Profile's clients never realize they had issues until their monthly activity report arrives.

An example of Profile Technologies Proactive Services:

• Server monitoring and alerts.
   
• Server updates and patch management.
   
• Real time critical application and end-user performance monitoring.
   
• Real time security monitoring including antivirus, antisypware, intrusion
  detection and firewall management.
   
• Management of "always on" backup protection using secure commercial
  data vaults.
   
• Network performance monitoring and trouble isolation.
   
• Fully staffed automated help desk available to every supported end-user
   
• Security monitoring and end-user compliance.

Proof of Concept and Client Training

Profile has developed a stat-of-the art thin client proof of concept and training facility. The facility can demonstrate client applications and functionality prior to the engagement.

After the systems are installed, the training center can be used to train employees on their OWN server remotely, greatly enhancing training productivity.

The Training center supports up to 10 students in a comfortable learning environment and can be quickly reconfigured to meet every training requirement.

Flexible Support and Procurement Packages
Profile offers several packages to meet a wide range of customer requirements including:

• Turn-key integration and support solutions where the hardware investment is made by the client with on-going support supplied by Profile at a fixed monthly rate.
   
• Profile will provide all of the hardware, software and integration services required
  with no initial investment and a multi-year fixed monthly Service Agreement. Profile
  takes the guesswork out of your IT budget.
   
• Profile will provide your compute engine via our advanced server farm housed
  in an ultra secure commercial datacenter. Some of our clients no longer own or
  maintain computers!

A Sample of our Industry Leading Partners in Support

	Provides the engine for our Automated Help Desk.
	"Always on" remote backup services for Profile Clients. the true solution to your backup and recovery requirements.
	We manage our antivirus protection from a single Internet based control console.

Profile Technologies has standardized on the
industry's most reliable servers.